Last Updated December 5, 2016
How Do We Collect Information? We collect the following information relating to your use of the services in the following way: (i) when you make a phone call to one of our customers, we collect metadata relating to such call; (ii) we also may record parts of the call where you interacted with our artificial intelligence engine; (iii) we may receive information about you from our customers.
What Information Is Stored About You? We store the metadata you provided us, including your phone number, the time of your call and the customer you called. If you provide us with personally identifiable information during the call, such as your name, we may also store it. We may also store the requests you made through the services.
What Non-Personal Information Do We Retain? We retain statistical and usage information, such as the the quality of the call, number of artificial intelligence calls, types of requests made and the time you made your call.
How Do We Use This Information? We use the information to provide you with the services and to provide our customers with more information. We may also use the information in a statistical, non-personally identifiable, manner to create different profiles, segments and other methods to improve our services, such as artificial intelligence improvement.
Who Has Access To This Information? Our employees and contractors, who are under strict confidentiality obligations, have access to this information. The customer which you called may receive some of the information about you, such as your phone number, your name, the services you requested via our artificial intelligence engine.
Who Else Has Access To This Information? We use a selected number of third party service providers who have limited access to the information under strict confidentiality obligations. These may include phone providers, hosting services and our artificial intelligence engines.
How Can We Contact You? We may contact you from time to time with updates relating to the service and security warnings. We are intolerant to spam and will not spam you.
How Can You Review Your Information? You may use the services to review your information. If you feel such review is incomplete, then you may also contact us via email and we shall send you a full, detailed, file with all your personal information.
What Can You Do If You Feel Your Privacy Was Invaded? If you feel your privacy was invaded, please contact our privacy officer at firstname.lastname@example.org. Our privacy officer shall inspect the complaint and public periodic reports with aggregated, anonymous data.
Children’s Privacy. The Services are not structured to attract children under the age of 13 years. Accordingly, we do not intend to collect personal information from anyone it knows to be under 13 years. If we learn that we collected personal information from a child under 13 years, we will delete that information as quickly as possible. If you believe that we might have any such information, please contact us.
Security. The security of personal information is important to us. We follow generally accepted industry standards, including the use of appropriate administrative, physical and technical safeguards, to protect the personal information submitted to it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use reasonable commercially acceptable means to protect your personal information, we cannot guarantee its absolute security or confidentiality.